Creating One Unique Item At A Time
I want you to be 100% happy with your purchase. First, I create all my pens and other items using only the highest grade metal component parts. Unless otherwise noted in an item description, all metal component parts are guaranteed for life never to chip, crack or peel from normal use. If any of the metal components ever do, contact me and I will either fix or replace the defective item free of charge.
But even better, I said that I wanted you to be a 100% happy with your purchase. If after receiving the item(s) you are not satisfied with the item(s), for any reason, contact me within three days of your receipt and we will make arrangements for the item(s) to be returned. You pay for the return shipping and once I receive the item(s) back, in the same condition as they were when I sent them to you, I will refund your purchase price including the shipping charges you paid to have the order sent originally.
Please understand, for custom orders that have been provided as you requested and approved, refunds cannot be given.